cylbet Terms and Conditions

1. Introduction and Scope of Agreement

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and cylbet ("Platform", "us", "company"). This Agreement governs your use of all services provided on the cylbet website, including but not limited to sports betting, online casino, slots, and all other related features.

cylbet operates under international licensing and complies with the licensing framework set by the relevant international licensing body. This platform is designed specifically for users who are legally eligible in their respective jurisdictions.

2. User Eligibility

To register and use the cylbet platform, you must meet the following requirements:

• Be at least 21 years old at the time of registration.
• Not be subject to any legal restriction that prohibits participation in online gambling activities.
• Register in your own personal capacity — not on behalf of any third party.
• Have never been suspended or banned from using the cylbet platform previously.
• Provide truthful, accurate, and complete information during registration.

cylbet reserves the right to request age or identity verification at any time. Accounts that fail to complete this verification process may be temporarily suspended or terminated.

3. Registration and Account Management

Each user is only permitted to hold one account. Multiple account registrations by the same individual, whether using different names, emails, phone numbers, or IP addresses, are strictly prohibited and may result in termination of all accounts involved along with confiscation of existing balances.

• You are fully responsible for keeping your account username and password confidential.
• Contact cylbet customer support immediately if you suspect any unauthorised access to your account.
• cylbet will not be held responsible for any losses arising from use of an account without the account owner's authorisation.
• Personal information registered must be consistent with a valid identity document (for example: Malaysian MyKad or passport).

4. Deposits, Withdrawals and Payment Methods

cylbet supports several payment methods for the convenience of Malaysian users, including Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies namely USDT, BTC, and ETH.

• The minimum deposit and minimum withdrawal amount is RM50 per transaction.
• Approved withdrawals will be processed within less than 1 hour, subject to successful verification.
• cylbet reserves the right to request supporting documents (such as bank statements or e-wallet screenshots) for payment verification purposes.
• All deposited funds must be legitimately owned by the registered user and must not originate from unlawful sources.
• cylbet does not charge fees on deposit and withdrawal transactions, however third-party charges (from banks or e-wallet providers) may apply.

5. Bonuses and Promotions

cylbet offers various promotions from time to time. The cylbet welcome bonus gives a 200% first deposit bonus up to RM1,500. Below are examples of the applicable calculation:

• Deposit RM100 → bonus RM200 → balance RM300 → wagering requirement RM200 × 10 = RM2,000 before withdrawal of bonus winnings is allowed.
• Deposit RM1,600 → bonus RM1,500 → balance RM3,100 → wagering requirement RM1,500 × 10 = RM15,000.

All bonuses are subject to a wagering requirement of 10 times the bonus amount received. Other conditions for each promotion are stated on the relevant promotion page and apply alongside these general terms. cylbet reserves the right to withdraw or modify any promotion at any time without prior notice.

6. Prohibited Activities

Users are strictly prohibited from doing the following while using the cylbet platform:

• Using automated software, bots, or any tool designed to manipulate games or the system.
• Fraud, money laundering, or any suspicious financial activity.
• Colluding with other users to exploit promotions in an unauthorised manner ("bonus abuse").
• Attempting to hack, breach, or disrupt the technical infrastructure of the platform.
• Using another person's account or registering an account on behalf of another person.
• Spreading misleading or false information when interacting with customer support.

Any breach may result in immediate account termination, freezing of funds, and if necessary, further legal action.

7. Responsible Gambling

cylbet places great importance on user wellbeing. Gambling should be a form of entertainment and not a means of generating income. We encourage all users to play within their means.

• Users can contact support 24/7 to set deposit limits, loss limits, or session time limits.
• A self-exclusion option is available for users who need a break from the platform.
• If you feel that gambling is beginning to have a negative impact on your life, please seek help from a qualified party.

For more information on responsible gambling, please visit our Responsible Gambling page.

8. Account Suspension and Termination

cylbet reserves the right to suspend or terminate a user's account without prior notice if:

• The user breaches any provision in these Terms and Conditions.
• Suspicious or potentially unlawful activity is detected on the account.
• The user fails to complete the requested identity verification process.
• The account has been inactive for an extended period with no transaction activity.

Users may also request termination of their own account at any time by contacting customer support. Legitimate funds will be processed in accordance with the standard withdrawal procedure once any required investigation is complete.

9. Limitation of Liability

To the extent permitted by applicable law, cylbet will not be liable for any indirect losses, consequential losses, or unrealised profits, even if cylbet has been informed of the possibility of such losses.

The platform, games, and all services are provided "as is" and cylbet makes no express or implied warranty that the platform will always be free from disruptions or technical errors. However, cylbet will make every effort to ensure consistent service quality for all users.

10. Applicable Law and Dispute Resolution

These Terms and Conditions are interpreted and governed by the laws of the jurisdiction in which cylbet holds its licence. Any dispute arising from or in connection with this Agreement shall be resolved through negotiation between both parties first.

Users who are not satisfied with cylbet's decision may refer their case to the regulatory body or recognised arbitration authority under cylbet's international licence. cylbet is committed to resolving all disputes fairly and transparently.

11. Contact Us

If you have any enquiries regarding these Terms and Conditions, please contact cylbet's customer support team, available 24/7 via Live Chat on our platform or through our support email.

Support email: [email protected]

We are happy to assist in Malay and English at all times.