cylbet Privacy Policy

1. Introduction and Scope

This Privacy Policy is issued by cylbet ("cylbet", "we", "platform") and applies to all users who register, browse or use the services offered on the cylbet website. By registering an account or continuing to use this platform, you acknowledge that you have read and understood this Privacy Policy.

This policy describes the personal information we collect, the purposes for which it is used, the parties who may receive that information, and your rights as a data subject. We encourage you to read this document carefully before using any cylbet services.

cylbet operates under international licensing and is committed to protecting user privacy in line with best practices in the online gambling industry. This policy may be updated from time to time; the latest effective date will always be shown at the top of this document.

2. Personal Information We Collect

During registration and use of the platform, cylbet may collect the following categories of personal information:

• Identity information: full name, date of birth, national identity card number (MyKad) or passport, nationality.
• Contact information: email address, mobile phone number, mailing address.
• Financial information: details of registered payment methods (Touch 'n Go eWallet, DuitNow, FPX online banking, or crypto wallets), deposit and withdrawal records.
• Technical information: IP address, browser type, operating system, device information, access log data and cookies.
• Behavioural information: betting records, game preferences, transaction history and account activity.
• Identity verification information: copies of documents submitted for the KYC (Know Your Customer) process to meet licensing and anti-money laundering requirements.

3. Purposes for Using Personal Information

The personal information you provide to cylbet is used for the following purposes:

• Processing account registration and verifying your identity to meet international licensing requirements.
• Processing deposits, withdrawals and other financial transactions through payment methods supported by the platform.
• Delivering customer service via Live Chat and email in Malay and English.
• Sending important notifications relating to your account, promotions, bonuses and policy updates (subject to your communication preferences).
• Identifying and preventing fraud, money laundering, unauthorised access and platform misuse.
• Ensuring compliance with international licensing and applicable legal requirements.
• Improving the user experience through aggregated analysis of platform usage data.
• Supporting responsible gambling programmes, including monitoring betting patterns that may indicate problem gambling.

4. Legal Basis for Data Processing

cylbet processes your personal information on valid legal grounds, including:

• Contract performance: processing necessary to fulfil contractual obligations between you and cylbet, including account management and transaction processing.
• Legitimate interests: processing for fraud detection, platform security and service improvement purposes.
• Consent: processing for marketing communications and advanced analytics, subject to your explicit consent.
• Legal compliance: processing necessary to fulfil legal obligations and licensing authority requirements.

5. Sharing Information with Third Parties

cylbet does not sell user personal information to any third party for independent marketing purposes. However, information may be shared with the following parties in limited circumstances:

• Payment service providers: to process deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX and crypto platforms.
• Game software providers: information required to activate games and ensure transaction integrity within the platform.
• Licensing and enforcement authorities: when required by law, licensing regulations or valid court orders.
• Technology service providers: companies that provide technical infrastructure, cybersecurity and analytics services to cylbet, subject to confidentiality agreements.

All data sharing with third parties is carried out with appropriate safeguards and solely on the basis of legitimate business need.

6. Cookies and Tracking Technologies

The cylbet platform uses cookies and similar technologies to improve the user experience and ensure the website functions correctly. The types of cookies used include:

• Essential cookies: required for basic website operations, including login session authentication and security.
• Functional cookies: store your preferences such as language selection and display settings.
• Analytics cookies: help us understand how users interact with the platform for improvement purposes.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain functions of the cylbet platform.

7. Data Storage and Retention Period

Your personal information is stored on protected servers and can only be accessed by authorised cylbet staff. We retain your personal information for as long as your account is active or as long as required for the stated processing purposes.

After account closure, some information may be retained for a set period to meet legal requirements, resolve disputes, prevent fraud and comply with licensing obligations. Information that is no longer needed will be securely deleted or anonymised.

8. Personal Information Security

cylbet implements comprehensive technical and administrative security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include data encryption during transmission and storage, role-based access controls, continuous system monitoring and periodic security audits.

While we take all reasonable steps, no security system is perfect. You are also responsible for keeping your cylbet account password confidential and not sharing it with anyone.

9. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed or stored outside Malaysia. Where such data transfers occur, cylbet ensures that protection equivalent to these standards is maintained through appropriate safeguards, such as data transfer agreements or compliance with recognised data protection frameworks.

10. Children's Privacy

The cylbet platform is for users aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. If we find that such information has been collected without our knowledge, immediate steps will be taken to delete that information and close the relevant account.

cylbet account registration requires age verification as part of our KYC process.

11. Changes to This Privacy Policy

cylbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform features. Any significant changes will be communicated to registered users via email or in-platform notifications.

Continued use of the cylbet platform after the effective date of the latest version of this Privacy Policy is considered your acceptance of those changes. It is your responsibility to review this Privacy Policy periodically.

12. Contact Us

Any enquiries, requests or complaints relating to this Privacy Policy and the management of your personal information can be submitted to the cylbet customer support team via:

• Live Chat: available 24/7 directly on the cylbet platform.
• Support email: [email protected]

Our team is ready to assist you in Malay and English at any time.